We’re always available by phone or email to answer your questions. In the meantime, though, we’ve put together some answers that should provide almost everything you need to make your stay at our hotel as easy as possible.
General
What is check in/check out time?
3:00pm is check in time and 12:00pm is check out time.
How much do you charge for high speed/Wi-Fi internet access?
All guests get complimentary high-speed access during every stay.
Is the hotel entirely non-smoking?
The hotel is non-smoking, except rooms with balcony access. In case of violation of this rule, we charge a fee of EUR 250 per
day.
Do you have a business center?
We do not have a business center however our front desk team is available to assist with business services like scanning, printing, and copying.
Do you have a pool?
No, we don’t. We have a hot tub, Finnish sauna and a steam room.
Do you have a spa? What are the hours?
Yes, we have. Our spa is open every day of the week from 6:00am till 9:00pm.
Can I earn rewards for stays at Kimpton Hotels?
Every time you stay at Kimpton, you’re now part of the extended IHG® family. As an IHG® One Rewards member, you can earn and redeem points in more ways than ever. Join Now.
Reservations
Is my ID/passport required at check in?
A valid government issued photo ID is required at the time of check in. For all Non-EU guests we will require to see a valid passport.
Will your rooms allow rollaways/cribs/playards? Is there a charge?
Yes, rollaways beds cost 99EUR per night and cribs are free of charge. Note that not all rooms are large enough to take extra beds and cribs.
Do you have accessible rooms?
Yes, we have accessible rooms.
Do you have connecting rooms?
Yes, we do. To inquire about connecting rooms, call or write to our Reservations team.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
If you made a reservation using a third-party website, please contact your service provider directly to make modifications to your reservation.
What is the minimum age requirement to check in to the room?
The minimum age requirement to check in to a room is 18.
Transport / Directions
Do you have onsite parking? How much is parking?
Yes, we have a secured underground car park. It costs 35 EUR / night.
Do you offer free shuttle service from the airport?
Unfortunately, we don’t offer free shuttle service from the airport.
What are your cross streets?
Our cross streets are Fekete Sas street, Bem József street and Bem József square.
Restaurant
What are the hours of the restaurant/bar/lounge?
Our Restaurant, AGOS: Sunday-Thursday 07:00am-10:00pm; on Friday-Saturday 07:00am-11:00pm
Our Bar, Bar Huso: Monday-Sunday 10:30am-12:00am
Our Rooftop Bar, Fennen: Monday-Sunday 5:00pm-12:00am
Accounting
I have questions about my bill. Who do I call?
Please call our front office team at +36 1 883 9880 and they can help get your questions answered.
What forms of payment are accepted to pay for my room?
Credit cards, debit cards and cash with credit card guarantee are all options.
Pets
Are pets allowed? Are there restrictions for weight, height or types?
Yes, your pet friends are welcome at our hotel. Pets must fit in the elevator.
Do you have pet free rooms for those with allergies?
Yes, indeed. Please call our reservations team at +36 1 883 9880 to inquire about pet-free rooms.
Do you have pet sitting or dog walking services?
Yes, we have a dog concierge that we can arrange per your request. Please call our front office team at +36 1 883 9880.
Concierge
I want flowers, chocolates, champagne, and gifts sent to the room. How do I do this?
Please speak with our concierge before checking in. You can give them a call at +36 1 883 9880.